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Terms and Conditions

1. Definitions
“The Company ” – means Jero Services

“Cleaner” – means the person or persons carrying out cleaning services on behalf of the Company.
“Client” – means the person, firm or corporate body together with any subsidiary or associated company as defined by the Companies Act 1985 to whom the cleaning services are supplied by the Company.
“Service” – means the cleaning services carried out on behalf of the Company.
“Cleaning Visit” – means the visit to the Client’s service address by the Cleaner in order to carry out the Service.

 

2. Contract
2.1. These Terms and Conditions represent a contract between Jero Services and the client.


2.2. The Client agrees that any use of The Company’s services, including placing an order for services by telephone, email or website forms shall constitute the Client’s acceptance of these Terms and Conditions.


2.3. Unless otherwise agreed in writing these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by The Client.


2.4. No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a director of the Company.


2.5. The Company operates a minimum charge of 2 hours per cleaning visit.

3. Payment
3.1. All work carried out by The Company at your request, whether experimental or otherwise will be charged accordingly. Any work undertaken by The Company on behalf of The Client is carried out on the basis that The Client has fully approved such work whether or not we have received an official order providing there is evidence of written or verbal confirmation to proceed, including letter, text or email correspondence between the parties.


3.2. Payments may be made by Credit card, Cash or Bank transfer, Cheques will not be accepted.


3.3. Interest may be applied to any overdue accounts at a rate of 8.5%. Where payment has not been received, we reserve the right to withhold services, documents and information, and have the right to cease to work on your account, and to terminate the engagement if payments are unduly delayed.


3.4. Consistent late payment will incur a 20% pre-payment for all future work.


3.5. All prices are Net and no settlement discount is allowed. All accounts are payable no later than 7 (Seven) days from date or invoice unless otherwise agreed by The Company in writing. Note that the payment terms are required whether you have signed off on the copy or not.


3.6. All quotations offered by us are deemed valid for a period of 30 (Thirty) days, after which time we reserve the right to revise the said quotation.


3.7. We provide services on a one-off and retainer basis.


3.8. Any additional work requested that isn’t covered in the original brief will be quoted separately and added to the original invoice.

4. Equipment
4.1. Cleaning materials are provided by the Company. If you require us to use your solutions or equipment they must be safe to use/operate, in full working order and must not require any special skills to be used for the purpose of cleaning.


4.2. If the Client has equipment that is complicated to operate, the Client must provide clear and detailed instructions to the Cleaner.


4.3. If the Client requires the Cleaner to use their own materials and equipment including vacuum cleaner the Company cannot accept any liability should anything go wrong with either the equipment or the outcome of using it.

5. Exclusions and Limitations

5.1 The Company is not responsible for: 1. not completing or providing the Service as a result of a breach of a warranty by the Client (including a failure by the Client to provide proper materials, cleaning equipment, utility services, a safe working environment or unencumbered access to the Premises); or

5.12. any damages caused by defective cleaning materials or cleaning equipment provided by the Client;

5.13. not completing or providing the Service as a result of the Operator not proceeding for health and safety reasons 

5.14. any loss or damage incurred by the Client or any third party as a result of the effects of a force majeure, being any event beyond the reasonable control of The Company;

5.15. not completing or providing the Service due to an act or omission of the Client or any other person at the Premises during provision of the Service;

5.16. existing dirt, wear, damage or stains that cannot be completely cleaned or removed; i.e rust stains, severely dirty grout, mould in silicone 

5.17. any wear or discoloring of fabric or surfaces becoming more visible once dirt has been removed;

5.18. any loss incurred as a result of any breakage or damage to goods, items of value (including antiques, items of sentimental value) or the Premises; or

5.19. the cost of any key replacement or locksmith fees, unless keys were lost by The Company or the Operator.

5.110. 1. Except as provided in this clause, all conditions and warranties implied by law in respect of the state, quality or condition of the Service which may apart from this clause be binding on The Company are excluded.

5.1.11. e) The Client acknowledges that the results of any services provided may vary depending on a number of factors (including materials used, equipment provided, time elapsed since Premises was last cleaned, and nature of cleaning required), and that The Company gives no guarantee as to the actual results of the Service.

5.1.12. f) Except to the extent provided in this clause, The Company has no liability (including liability in negligence) to any person for any loss or damage, consequential or otherwise, suffered or incurred by that person in relation to the products or services provided by DL Ultra Solutions (including any loss caused by, or resulting directly or indirectly from, any failure, defect or deficiency or any kind of or in the products used or services provided by DL Ultra Solutions).

5. Checklists
5.1. We shall provide the client a checklist which outlines the scope of works to be carried out. If the client does not book any optional extras these shall not be included in the works therefore not included in the bond back guarantee

6. Refunds
6.1. No refund claims will be given once the cleaning service has been carried out. If for any reason the Client is dissatisfied with any aspect they must notify the Company within 24 hours and this will be rectified.


6.2. Refund will be issued only if the Client has cancelled a cleaning visit within the allowed time (24 hours) prior to the start of the cleaning session and a payment has been already received by the Company.


6.3. Refund will be issued if a Cleaner does not attend a cleaning visit, payment for which has been already received by the Company.

 

6.4 Our Bond Cleaning Guarantee means that we will return free of charge to rectify any issue the Managing Agent has with the cleaning (under governance of the Residential Tenancies and Rooming Act 2008) provided by us within the bounds of these Terms and Conditions and our Inclusions and Exclusions.

6.5 Our Bond Cleaning Guarantee only applies to the service you have engaged for. For instance, if you engage us for a Bond Clean but not a carpet clean then Our Guarantee only covers the bond clean. Carpets would be excluded from our Bond Cleaning Guarantee.

 

6.6 Our bond guarantee does not include certain items. Please see our Bond Cleaning Inclusions and Exclusions upon quotation of works. For instance, ceilings, garage walls, extreme mould or deep stains that require a professional third party to clean are not included in the Bond Cleaning Guarantee.

 

6.7 A re-clean will only be applicable up to 5 business day upon completion of works. We require a receipt of a report from the Managing Agent clearly listing the problems with the clean along with the images.

6.8 We require 3 business days notice, reschedule a re-clean if required. 

 

6.9 A re-clean will only address the problems listed in the property manager / agents original report if applicable.

 

6.10 After a re-clean We will warrant any work for one day. Unless otherwise agreed upon in writing, if we have not heard from the Managing Agent within 1 day (24 hours), We will consider the re-clean to have addressed any issues under the Bond Cleaning Guarantee and consider the job completed as per our Terms and Conditions.

 

6.11 Until commencement and finalisation of this Service, these Terms and Conditions still apply (Whether the service is a clean, re-clean or the waiting period between re-cleans and inspections)

 

6.12 All re-cleans are subjected to these Terms and Conditions.

 

6.13 We do not guarantee for natural events occurring over time. Items such as (but not limited to) settled dust, water marks, open windows, doors etc. An empty house can accumulate dust very quickly and is susceptible to dead insects and alike. We do not guarantee anything arising from these events including all aspects of the Bond Return Guarantee.

 

6.14 The Bond Return Guarantee is deemed null and void if the property does not remain vacant after our cleaners have cleaned the premise. The only exception to this clause is if carpets are cleaned by a qualified carpet cleaner authorised by us or you have an agreement in writing from us.

6.15 The Bond Return Guarantee is deemed null and void if the property is not completely empty (all furniture and personal belongings removed) prior to the cleaning.

 

6.16 You MUST book your bond clean to be performed once all the furniture is removed, the premise is not inhabited and all the necessary maintenance or other work to the premises has been completed.

 

6.17 We will not be responsible for any incident that could be classified as an Act-of-God e.g. flood, storm, fire earthquake, cyclone and similar.

 

7. Cancellation
7.1. The Client agrees to pay the full price of the cleaning visit, if: a) The Client cancels or changes the date/time less than 24 hours prior to the scheduled appointment; b) The Client fails to provide access to the service premises thus preventing the Company to carry out the booked work; c) There is a problem with the Client’s keys and the Cleaner cannot let themselves in. If keys are provided, they must open all locks without any special efforts or skills.


7.2. If the Client needs to change a cleaning day or time the Company will do its best to accommodate them. A minimum of 24 hours’ notice is required.


Please note that the Company cannot guarantee that the same operative will be available on the new day and at the time the Client requires. Any changes in the cleaning schedule are subject to availability.

9. Claims
9.1. The Company’s public liability insurance will cover damages caused by a cleaning operative working on behalf of the Company up to $5,000,000.00


9.2. The Client agrees that due to the nature of the service the Company guarantees only to correct any problems reported within 24 hours. If a problem occurs on a Saturday, it must be reported by Monday 12:00 in order to be accepted as a valid claim. Failure to do so will entitle the Client to nothing. The Company may require entry to the location of the claim within 24 hours to correct the problem. Any refunds or adjustments must be requested to the Company directly and subject to approval by the Company.


9.3. While the Cleaners make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason, the Company requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and /or not cleaned by the cleaning operatives.


9.4. In case of damage, The Company will repair the item at its cost. If the item cannot be repaired the Company will rectify the problem by crediting the customer with the item’s present actual cash value toward a like replacement from a Company’s source upon payment of cleaning services rendered.


9.5. The Company shall not be responsible for damage due to faulty and/or improper installation of any item. All surfaces (i.e., marble, granite, etc.) are assumed sealed and ready to clean without causing harm.


9.6. Any attempt to commit insurance fraud or any use of false information to commit any type of fraud will be prosecuted to the fullest extent of the law together by the Company and the Insurance Provider(s). Monetary compensation as well as legal fees may incur.
 

10. Complaints
10.1. All complaints are taken seriously. If you are not happy with any aspect of our service, please call us as soon as possible and give us the chance to rectify it. Your custom is very important to us and we want you to be happy.


10.2. If the Client is dissatisfied with a currently occurring service, The Company asks that The Client notifies us as soon as they notice anything that might be to their dislike by calling 0427 426 320. Please do not wait until the service is ending.

11. Liability
11.1. The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with a late arrival of Company operatives at the service address. The Company endeavours to be right on time on any visit but sometimes due to transport related and other problems which are beyond the Company’s control, the Company operatives may arrive with a delay or the cleaning visit may be re-scheduled.


11.2. The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with – 1. A cleaning job not complete due to the lack of hot water or electricity 2. Third party entering or present at the Client’s premises during the cleaning process; 11.3. Any existing damage to Client’s property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative. Any damages worth $200.00 or less.

12. Supplementary Terms
12.1. If the Client requests keys to be collected by the Company’s operatives from a third party ’s address, then a $10.00 charge will apply. The charge will cover only the pick-up of keys. If said keys need to be returned back to the third party ’s address or any other address additional charge of $10.00 will apply.


12.2. The Company reserves the right to re-evaluate rates at any time should the Client’s initial list of tasks changes.

12.3. Parking must. be arranged by the client prior to the arrival of the company. This parking must be easily accessible to the property. The Company may require heavy/multiple items to be used during the cleaning of the property, therefore require easy access to their vehicle at all times.


12.4. The Company reserves the right to amend the initial quotation, should the Client’s original requirements change.


12.5. If any estimates of how long it will take the cleaning operatives to complete the job are being provided those are only estimates based on the average time it takes to clean a home or an office of similar size to the Client’s, it being difficult to calculate precisely how long such tasks may take and that a degree of flexibility may be required. Please note that one off cleans may take longer to complete due to longer intervals between cleaning sessions, number and type of cleaning tasks required, when compared to the regular maintenance cleaning of the same property.


12.6. The Client understands that the price he has been quoted may vary according to condition of property and room sizes etc.


12.7. The Company shall endeavour to arrange a replacement cleaner if your regular cleaner cannot attend a scheduled visit and will inform the Client prior to the visit.


12.8. Post Construction Cleaning (Builders Cleaning), Event Cleaning or badly neglected homes may take up to three times longer than a well-maintained home requiring general cleaning. Therefore, the Company advises the Client to ask for our specialist cleaning services: Builders Cleaning or Event Cleaning.


12.9. The cleaning operatives are not allowed to hand wash any items of clothing belonging to the Client. The Company advises that our operatives can only use a washing machine for such tasks.


12.10. All fragile and highly breakable items must be secured or removed.


12.11. The Company reserves the right to make reasonable changes to the Terms and Conditions in agreement with the other party.

13. Our Guarantee
13.1. The Company has built its business and reputation by providing its clients with the best possible cleaning service available. Still, the Company realises, that because its operatives are human beings, they sometimes make mistakes. For this reason, the Company offers a Guarantee. If the Client is not satisfied with any areas that have been cleaned, the Company’s operative will come back to the Client’s premises and re-clean those areas free of charge.

Please note that this guarantee will not apply if the condition of the premises has deteriorated since the original cleaning was undertaken. This guarantee is only valid within 24hrs of the completion of the clean

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